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Ticketing Information

Box Office

Box Office:
Sullivan Arena Box Office is open Monday through Friday from 12Noon to 4PM.

Box Office: (907) 279-0618

** On event days from Noon to showtime (subject to change).
** Noon on Saturday and Sunday only if there is an event.

Will Call Location:
Will Call is located at the Sullivan Arena Box Office at the Northwest Corner of mezzanine level. For specific Will Call information, please refer to the event information page for that specific event.

Requirements for Picking up Tickets from Will Call:
A photo ID of the person who placed the order is required to pick up tickets. Credit card used to purchase tickets is also required.

Accepted Payment Methods: Cash, Master Card, Visa.

Purchasing Tickets

Tickets can be purchased at www.ticketmaster.com, Sullivan Arena Box Office, or charge by phone at 1-800-745-3000.

National Ticketmaster Express Number: 1-866-448-7849:
Ticketmaster Express, Ticketmaster’s national IVR automated phone line, is a quick and easy self-service method of buying tickets. This line is available 24 hours each day, 7 days a week. This self-service information and ticket purchasing line is available for the majority of events handled by Ticketmaster. Please note that you will not be able to speak with a Ticketmaster representative using Ticketmaster Express.

National Ticketmaster Customer Service Number – 1-800-653-8000:
This is an easy access number that directly points Ticketmaster customers to customer service for support on previously placed orders.

Ticket Policies

Re-Entry Policy:
Once a ticket has been scanned for entry into the Sullivan Arena, exiting and then re-entering is not allowed.

Children’s Ticket Policy:
Please refer to the event information page for that specific event.

Duplicate Tickets:
Patrons with illegally duplicated tickets will not be allowed to enter the Sullivan Arena.

Lost/Destroyed/Damaged Tickets:
If proof of purchase can be obtained, then the ticket can be reissued on the night of the event only with proper ID.

Refund Policy:
No refunds or exchanges will be made unless there was a change to the date or time of the show. All refunds are done at point of purchase

Ticket Reselling:
The resale or attempted resale of tickets on Sullivan Arena property is prohibited by law. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.

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